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RL Parts Shipping Information
Receive Your Purchase On Time and Undamaged
We have spent years learning the business of shipping parts. To make sure your parts arrive undamaged, RL Parts has stringent packaging standards.
To ensure your parts arrive on time, please choose the appropriate shipping option. Please note: Our shipping cut off time is 1:59 PM EST. Orders placed before then will be shipped the same day (if commercially reasonable.) Orders placed after 1:59 PM EST should be shipped the following day.
When selecting a shipping option, it is important to understand UPS's shipping schedule. UPS ships Monday through Friday. Saturday and Sunday (as well as major holidays) are not considered shipping days except for a specified Saturday Delivery Date. Please do not count Saturday and Sunday when estimating your delivery date.
When in doubt, choose the fastest shipping method affordable. However, if time is not a concern, consider ground shipping which is quite fast depending on how far you are from Tampa, Fl. Please view our UPS Ground shipping map for an estimated day in shipment. Please Click Here
Please make sure to provide the correct shipping address, and daytime telephone number. We cannot ship to Post Office Boxes. RL Parts assumes no responsibility for lost parts due to incorrect shipping addresses.
Please make sure to open all shipments and inspect all parts immediately. Damaged shipments are the carrier's responsibility. Should your package appear damaged upon receipt, open it in the presence of the driver. If there is damage, report it and file the claim at once. Reporting damage to the carrier is the customer's responsibility. Describe all damages on the freight bill and have the driver sign it as well. Also, save all packaging until the claim is settled.
Our Carriers:
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UPS - (Small to Medium Parts)
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- RL Parts uses UPS for small and medium-sized shipments.You can have your parts shipped either UPS Ground, UPS Next Day Air, UPS 2nd Day Air, or UPS Third Day Air. Upon shipment, you will receive a confirmation email with your UPS tracking number.
- To track your small and medium size shipment, visit www.UPS.com
- To view the UPS Ground Shipping Map,
Click Here
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Truck Freight - (Large or Heavy Parts)
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- All large and heavy parts are shipped via truck freight. This includes, but is not limited to: engines, transmissions, transfer cases, axle assemblies, hoods and frames.
- RL Parts uses UPS Freight for all of our truck freight needs.
- To track your oversized freight shipment, visit https://www.ups.com/us/en/Home.page?
- There may be additional charges based on commercial or residential delivery and the use of a lift gate to unload the part.
To track your shipment: Click on Track > Track by Pro Number
- Your Pro Number was provided in your confirmation email.
- For example 263745956-1
Core Return - (select items)
When your core Engine or Transmission is ready to be picked up, please give us a call, or reply to one of the emails we may have sent you. We will then email you a freight bill already filled out, to hand to the UPS Freight Driver. UPS will arrive on the day you request to pick up your core. Failure to use the provided bill of lading can result in you being billed for the charges and this is not reversible.
Free Shipping Policies
Free freight shipping only applies to deliveries at commercial addresses with a dock or a forklift. Any residential freight shipment, or commercial address requiring a lift gate, will not qualify for free shipping.
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