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RL Parts Shipping Information

Receive Your Purchase On Time and Undamaged

We have spent years learning the business of shipping parts.  To  make sure your parts arrive undamaged, RL Parts has very strict packaging standards.

To ensure your parts arrive on time, please choose the appropriate shipping option. Please note: Our shipping cut off time is 1:59 PM EST. Orders placed before then will be shipped same day (if commercially reasonable.) Orders placed after 1:59 PM EST should be shipped the following day.

When selecting a shipping option, it is important to understand shipping schedules. UPS ships Monday through Friday. Saturday and Sunday (as well as major holidays) are not considered shipping days with the exception of a specified Saturday Delivery Date. Please do not count Saturday and Sunday when estimating your delivery date.

When in doubt, choose the fastest shipping method affordable. However, if time is not a concern, consider ground shipping which is quite fast depending on how far you are from Tampa, Fl.

Please make sure to provide the correct shipping address, and daytime telephone number. RL Parts assumes no responsibility for lost parts due to incorrect shipping addresses.

Please make sure to open all shipments and inspect all parts immediately. Damaged shipments are the carrier's responsibility. Should your package appear damaged upon receipt, open it in the presence of the driver. If there is damage, report it and file the claim at once. Reporting damage to the carrier is the customer's responsibility. Describe all damages on the freight bill and have the driver sign it as well. Also, save all packaging until the claim is settled.

Core Return - (select items)

When your core Engine or Transmission is ready to be picked up, please give us a call, or reply to one of the emails we may have sent you. We will then email you a freight bill already filled out, to simply hand to the Frieght Driver. Freight will arrive on the day you request to pick up your core. Failure to use the provided bill of lading can result in you being billed for the charges and this is not reverseable.

Free Shipping Policies

Free freight shipping only applies to deliveries at commercial addresses with a dock or a forklift. Any residential freight shipment, or commercial address requiring a lift gate, will not qualify for free shipping.

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