RL Parts Policies

Return Policies

• All Sales are final.
• Returns are for STORE CREDIT ONLY.
• Store credit will only be applied to parts returned in an acceptable, unaltered and uninstalled condition. All store credits expire one year from the original order date.
• Returns will be accepted up to 30 days after the order date, and are subject to a 20% restocking charge.
• Returned parts must be packaged with the same care as originally shipped.
• The return authorization number and customer name must be printed on the outside of the box for the package to be accepted. Once a return authorization is sent to the customer, it is valid for 30 days. If RL Parts does not receive the return within 30 days, the customer will need to contact RL Parts for another valid return authorization.
• A copy of the original invoice must be included with a note describing the reason for the return.
• All returns must be shipped freight prepaid. COD or freight collect returns will not be accepted.
• RL Parts has no responsibility in the diagnosis, troubleshooting, ordering or installation of a part or problem. The responsibility of correctly diagnosing the problem, ordering the correct part, and successfully installing the part, remains with the customer and his or her technician.
• Upon receipt of your shipment, please open packaging immediately and inspect for any damage during shipping and verify the correct part has been received.
• RL Parts liability due to a defective part is limited to the value of the part only. We will not be responsible for labor costs, downtime, freight costs, or any other associated costs, for any reason.
• RL Parts will exchange a part only after the original part has been received in an acceptable, unaltered condition.  The customer is responsible for shipping the original part to RL Parts at their expense. Returned parts must be packaged with the same care as originally shipped. The replacement part will be shipped at RL Parts' expense.
• RL Parts reserves the opportunity to replace a faulty or incorrect part. If a replacement part is available but no longer needed, we will issue a store credit for the cost of the part.
• Gaskets may not be returned for refund or store credit, all gasket sales are final.
• Electrical parts are guaranteed 90 days. Exchanges of electrical parts that become faulty within 90 days are accepted for identical replacement only.
• Electrical parts may not be returned for refund or store credit. An electrical part that becomes faulty may not be exchanged for a different part.
• Special order items such as body or frame cut off sections or wiring harnesses are not returnable for either refund or store credit.
• CORE NOTICE: No core deposit is required, if the original engine or transmission is returned to Roverlandparts.com within 30 days.  Roverlandparts.com will pay all return shipping expenses. After installing the new engine or transmission, please call or e-mail Roverlandparts.com to arrange for pickup of the original engine or transmission.  Please note, that the engine or transmission must be returned in the original wooden shipping crate. Failure to return the core WILL void the warranty.

Cancellation Policies

• Orders canceled prior to shipment are subject to a 20% cancellation charge.
  

Payment Policies

• RL Parts accepts Visa, Mastercard, American Express, Discover, and Pay Pal.
• In the event of an order in excess of $1000, we request an invoice be faxed, signed and returned.