Roverland Policies

Return Policies

• Returns are for STORE CREDIT ONLY.
• Store credit will only be applied to parts returned in an acceptable, unaltered condition. All store credits expire one year from the original order date.
• Returned parts must be packaged with the same care as originally shipped.
• Returns will be accepted up to 30 days after the order date, and are subject to a 20% restocking charge.
• The return authorization number and customer name must be printed on the outside of the box.
• A copy of the original invoice must be included with a note describing the reason for the return.
• All returns must be shipped freight prepaid. COD or freight collect returns will not be accepted.
• Roverland Parts has no responsibility in the diagnosis, troubleshooting, ordering or installation of a part or problem. The responsibility of correctly diagnosing the problem, ordering the correct part, and successfully installing the part, remains with the customer and his or her technician.
• Roverland Parts liability due to a defective part is limited to the value of the part only. We will not be responsible for labor costs, downtime, freight costs, or any other associated costs, for any reason.
• Roverland Parts will exchange a part only after the original part has been received in an acceptable, unaltered condition.  The customer is responsible for shipping the original part to Roverland Parts at their expense. Returned parts must be packaged with the same care as originally shipped. The replacement part will be shipped at Roverland Parts expense.
• Electrical parts are guaranteed 90 days. Exchanges of electrical parts that become faulty within 90 days are accepted for identical replacement only.
• Electrical parts may not be returned for refund or store credit. An electrical part that becomes faulty may not be exchanged for a different part.
• Special order items such as body or frame cut off sections are not returnable for either refund or store credit.

Cancellation Policies

• Orders canceled prior to shipment are subject to a 20% cancellation charge.
  

Payment Policies

• Roverland Parts accepts Visa, Mastercard, American Express, Discover, and Pay Pal.
• In the event of an order in excess of $1000, we request an invoice be faxed, signed and returned.